Shipping All orders received before 2pm EST are usually shipped the same day provided the item(s) are in stock. Any items that can not be shipped within five days are considered not in stock. We ship Monday through Saturday, orders received on weekends or holidays will be processed the next business day. We can not ship to Post Office Boxes, a Street Address is required. Rush orders (Priority, Express Mail) will be placed on top priority. Orders may be drop shipped out of several warehouses around the USA. We will drop ship out of the closest warehouse to insure low time in transit. Orders will be shipped via UPS. Some drop shipments and five dollar shipping orders will be shipped via FedEx, USPS, or other carrier. Tracking numbers will be provided on most orders. Tracking numbers are not available on some drop shipments. All orders receive email confirmation of shipment and are updated on the Order Status page.
We do ship internationally using USPS Priority or Express Mail. Returns & Exchanges All returns require a RMA number. Call 320-468-6958 or email info@deadxarchery.com before returning any items. Items without a valid RMA number will not be accepted. Returns or Exchanges must be arranged within 10 days of receipt. Returns must be unopened and in original packaging to receive return credit. A 20% restocking fee is applied on returns and exchanges. No returns on special orders or closeouts. Returns must be sent to: Dead X Archery & Sporting Goods 13939 Hwy 25 Pierz MN 56364 Defective & Warranty items All Warranty Claims will be processed according to the manufacturers' policies. Sometimes this may require the merchandise to be returned directly to the respective manufacturer for repair or replacement. We will supply you with an address, phone number, and any assistance you may need. This policy usually results in the quickest turn around for product replacement. Enabling direct problem determination and correction by the manufacturer. Our website is open for ordering 24/7/365. Our retail store location is Dead X Archery & Sporting Goods 13939 Hwy 25 Pierz MN 56364 phone hours are Monday thru Saturday 12:00 - 6:00 p.m. Out of Stocks and Backorders We try our best to have everything in our online catalog available 100% of the time; however we do run out of some items from time to time. If an item you order is out of stock, you will be notified within one business day of your order. Items are considered out of stock if they can not ship within five days. It is your choice to either cancel the order before we fully process it and nothing will be charged to you, or you may choose to backorder the item. To place a backorder simply email us at info@deadxarchery.com. Backorders are charged 100% up front and shipped immediately upon receiving the item in stock. You may cancel the backorder at any time; however you will be charged a 20% backorder cancellation fee. We do not always have a reliable ETA on backorders. Understand that we are at the mercy of the manufacturer to actually get more products to us, and we always do our best to get the products to you in a timely manner. We may have other equivalent products available that are not listed on the website due to continually changing product lines. You may call or email and we will always do our best to help find you what you need. Shipping Fees Ground shipping is guaranteed to be delivered within 14 days. It is normally less than five days, but can take up to 14 days. We reserve the right to use any shipping provider for these orders. Shipping price listed online is not applicable on some oversize items and international orders, in these cases reasonable shipping charges will be applied. Low Order Fee Some orders under 50.00 may be subject to an 8.00 handling fee. The handling fee will only be charged if the order is being drop shipped and the warehouse requires a drop shipment fee. It will be automatically added when your card is processed. Order Changes Once you submit your order to Our Store and it has been processed and shipped we can not change or cancel your order. Please make sure you want the item(s) before you submit the order. Any changes or cancellations after shipment will be subject to our return policy. Payment Options Dead X Archery & Sporting Goods accepts the following payment options: PayPal and all major credit cards thru PayPal MC, Visa, American Express, And Discover Money Order (must clear before shipping) Cashiers Check (must clear before shipping) International Orders International orders are always welcome. All international orders must be confirmed through us first. You may place your order online or via email. Please allow a few extra days for us to process and confirm international orders. We always try to provide our international customers with reasonable shipping rates. We use USPS Priority or Express Mail for timely safe shipments. Import Duties, and taxes are not included in the price of the item. These charges are the resposibility of the Buyer. For more information contact your country's customs office. Errors Dead X Archery & Sporting Goods or Outdoor Business Network is not responsible for any typographical errors, pricing errors, omissions, inclusions or any other errors on our web site. We do our best to not make mistakes, but if you find one please let us know. We reserve the right to change the website at any time. Website Information This website, and its contents are the sole property of Outdoor Business Network, Inc. and its respective licencees and STORE NAME. Any unauthorized use or modification of any text, image, code, or content is strictly prohibited. Any use of content from ConquestArchery.com requires prior written consent from Outdoor Business Network, Inc. Outdoor Business Network, Inc. will enforce its intellectual property rights to the full extent of the law. |